I can't see my session recordings — how do I get them working?

 There is nothing to buy and no add-on. On a free trial they are switched on by default; on a paid plan you switch them on per website for free.

, so check that the site you are looking at has them enabled:

To watch one, open any identified lead and hover the 

 section — the popup lists that visitor’s recordings, including historical ones. If a site has recordings enabled and you still see nothing after a day of traffic, get in touch and we will take a look.

Session recordings are free — on by default during the trial and a free per-website toggle on paid plans. Here is how to switch them on and where playback lives.

Can't see session recordings

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