Find quick answers to the most commonly asked questions about HappierLeads. If you don't find what you're looking for, contact our support team.

HappierLeads identifies companies visiting your website by analyzing their IP addresses. When someone visits your site, our tracking pixel captures their IP address and matches it against our global database of business IP addresses. If we find a match, we provide you with detailed company information including name, industry, size, location, and more.

Yes, you need to install a small tracking pixel (JavaScript code) on your website. This is a one-time setup that takes just a few minutes. The pixel is lightweight and won't affect your site's performance. We provide installation guides for all major platforms including WordPress, Shopify, Wix, and custom HTML sites.

How long does it take to start seeing results?

Once the tracking pixel is installed, you'll start seeing visitor data within 1-2 hours. The identification happens in real-time, but there may be a short delay as data is processed and enriched with company information. Your own company's visits are automatically excluded from the data.

Yes! All new accounts include a free trial with identification credits. You can explore all features without entering payment information. When you're ready to continue after the trial, you can upgrade to a paid plan that fits your needs.

What percentage of visitors can you identify?

Identification rates vary by industry and audience:

Visitors on residential connections, mobile networks, or VPNs cannot be identified as they don't use business IP addresses.

Can you identify individual people or just companies?

, not individual people. We use IP address technology which can only determine the organization associated with the IP address, not the specific person. This is a privacy-first approach that complies with GDPR and other data privacy regulations.

This allows you to understand visitor intent and follow up with the company appropriately.

Company identification requires visitors to be on a business network. We cannot identify visitors who are:

Our company identification is highly accurate (95%+ accuracy for the company name). We maintain a global database of business IP addresses that is continuously updated. The accuracy of additional company details (industry, revenue, employee count, etc.) depends on:

Credits are consumed when a unique company is identified visiting your website. Each unique company costs 1 credit per billing period. If the same company visits multiple times in a month, only the first visit consumes a credit.

No, unused credits expire at the end of each billing period and do not carry over to the next month. Credits reset on your billing anniversary date.

Yes! You can upgrade or downgrade your plan at any time:

What integrations does HappierLeads support?

HappierLeads integrates with popular CRM and marketing tools:

Yes, HappierLeads is fully GDPR compliant. We only identify companies (not individuals) and all data collection is transparent and lawful. We provide tools to help you comply with GDPR requirements including data export and deletion capabilities.

The HappierLeads tracking pixel does not use cookies, so you don't need additional cookie consent specifically for HappierLeads. However, your website may still need cookie consent for other tools you use. Consult with your legal team for specific compliance requirements.

All data is securely stored on encrypted servers in enterprise-grade data centers. We use industry-standard security measures including encryption at rest and in transit, regular security audits, and strict access controls.

Lead scoring automatically assigns a score (0-100) to each identified company based on their behavior and characteristics. Higher scores indicate stronger buying intent or better fit for your product.

You can customize scoring rules based on:

Yes! You can export your visitor data to CSV format at any time. The export includes all identified companies along with their full details, visit history, and engagement metrics. Go to your dashboard and click the Export button to download your data.

Yes, you can track multiple websites under a single account. Each website gets its own tracking pixel and you can view data for all sites together or separately. Contact our sales team for multi-site pricing.

Our support team is available Monday-Friday, 9am-6pm EST. Email support is available 24/7 with responses typically within a few hours during business hours. Enterprise customers have access to priority support and dedicated account managers.

If you didn't find what you're looking for, please reach out:

Quick answers to the most common questions about HappierLeads visitor identification and features.

Frequently Asked Questions

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